IT
Maps the IT landscape and connects technical reality to strategic ambition.
What it contains
Four phases: inventory, issues, analysis and improvement actions. The inventory has six tabs:
- Information domains — the domains arranged in five layers: Interaction channels, Customer journey, Integration & data, Product registration and Management & support; the AI places new domains in them on the basis of a short explanation per layer. You switch between Table (per domain the layer, owner, counters, gap and classification) and Domains (the domains in the five layers), with per domain the number of processes, core data, applications and AI applications. You record which processes belong to it and which core data originate there or come from elsewhere. Where something does not seem to add up, a neutral "to be confirmed" notice appears.
- Landscape — the register of applications and technology, in two views. Table has filters, grouping and a detail panel; Landscape places the applications on their information domains in the five layers (bold in the leading domain, dotted where an application is also linked). The detail panel shows: nature, hosting, costs, end dates, DORA, key person and where else an application is used.
- Data — data policy, data governance and a ready-made checklist of the components of the data foundation.
- AI — one register of AI applications with a table and portfolio, a detail panel, the question of which personal data an application actually uses, and the AI maturity checklist.
- IT organisation — how IT effort is divided across Run, Grow and Transform, how IT delivers and what is outsourced, who the strategic partners are and which of the ready-made roles are assigned.
- Security and compliance — a checklist of the components of resilience and the frameworks of the sector: per framework you state whether it applies, what the status is and what the next deadline is. The deadlines of the next 24 months are at the top.
A component that nobody has assessed yet shows as "not yet assessed" and does not count as a judgement.
The worksheet calculates the state of an issue itself: link an improvement action and the coverage changes with it; by hand you can deliberately ignore or restore an issue. You bundle issues in a cluster, or leave them standing on their own, and at a cluster you also record your own actions. Deleting first asks for a confirmation that says what goes with it.
What you do yourself
You record the landscape, assess the checklists, confirm what the AI proposes and review the clusters. A department on Processes & Organisation you mark as an IT department yourself.
What the AI does
The AI does the same three things everywhere, and every result is a proposal that you accept, edit or reject:
- Extract from the dossier, for the applications, information domains, AI applications and issues. The AI also fills the factual fields that the dossier mentions, each with its source; what the dossier does not mention stays empty. On Data and Security, Extract proposes a level per checklist row, with its source; a row without evidence gets no proposal.
- Generate for the same components: proposals from general knowledge, taking into account what is already there and the strategy, sector and size of the project. The risk class of an AI application remains a proposal that you confirm.
- Improve: rewrite the text of the data policy, the data governance and the description of a domain, AI application, issue or improvement action with a set instruction, such as shorter. You see the proposal next to your own text.
- Analysis: cluster issues into coherent themes. You convert loose issues into your own clusters with one button, and the AI proposes merging issues that say the same thing; the originals are kept.
- Improvement actions: proposals per cluster.
Every AI button shows a counter and the usual duration. Until you decide, every proposal visibly shows where it comes from.
The strategic framework
With the Strategic framework button you open a side panel next to the worksheet with the strategic themes and the principles that apply to this worksheet, each theme with its goal. This keeps the framework in view while you take inventory and formulate improvement actions. Which themes belong to a worksheet, you set at the theme on Strategy; the panel shows what was chosen there.
What it delivers
A landscape overview with issues, clusters and improvement actions that carry technical metadata — such as category, lead time and dependencies. That metadata flows on to the change portfolio, so prioritisation there does not have to be worked out again.
The worksheet report shows everything that is on this worksheet, empty fields included, without judgement. It follows the tabs: among others information domains, application landscape, AI in the organisation, IT organisation, security and compliance, and issues, clusters and improvement actions. It opens by itself and always shows the current state. There is also a One-pager of one A4, written as a business text: how the IT landscape is set up, where it is under strain and what is being done about it and why. The management summary and the findings and advice are the other documents of this worksheet; see Reporting.
The IT report has a chapter of its own, The landscape in layers: the same plate as in the worksheet, with all applications on their information domains and a count per kind underneath. Layers that are still empty are named by the report as a finding.